Because the 300-word spiel on the ‘loyalty rewards’ page actually reveals very little about precisely what bonuses and perks loyal casino players are entitled to. Are customer support for rank and file players not dedicated? Are support team members blasé about complaints or queries from games with low-to-medium bankrolls? Or has the term been included to compensate for an underwhelming VIP package that’s devoid of any true perks worth mentioning? It’s hard to say really. We see the term ‘dedicated support team’ used a lot with the many VIP allurements that we cast our weary eyes upon - and it’s rather vexing truth be told. The different tiers include a variety of benefits including bespoke match bonuses, competitions, and access to a ‘dedicated support team’. These can then be exchanged for bonus credits, although it’s difficult to ascertain what these bonus credits can be used for. Typically, loyalty points are awarded each time you deposit and wager funds on slots and table games. In an effort to reward and keep high-rolling players, Jackpot City Casino operates a tiered point-based loyalty program. So how many games do Canadian players have access to?

The site looks great and features an intuitive navigation system.

In terms of design and usability then, we didn’t encounter any issues on either desktop or smart devices. You'd be surprised at how many online casinos don't actually bother to include this kind of functionality in their games lobbies. Mercifully, a search bar is also included making it easier for players to find their favorite casino games. The selection of games available is organized into the following categories.

The dark color scheme serves as an excellent backdrop for the colorful thumbnails. The lobby is organized into a seven-column layout which collapses on mobile screens. A few operators provide access to their selection of games once the registration cookies have been activated- not so here though, much to our chagrin. The actual games lobby is only accessible once registered - extremely annoying for casino reviewers, not all that keen on submitting their personal and financial information. On mobiles, both of these menus are tucked away in a pop-out panel, while the casino login/registration buttons are moved to the bottom of the screen. Orange casino account login and registration buttons are also located in the top right corner, complete with snazzy CSS mouse-over effects. To the right are links to an FAQ section, a blog, language options, and the contact page.

To the left is a drop-down game menu that includes links to the casino promotions and banking options. For PC/Laptop screens, the main navigation is split into two and installed on either side of the casino logo.

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